Refund, Return & Exchange Policy

Refund, Return & Exchange Policy

Last Updated: 19 May 2026

Welcome to Belle Niche.

At Belle Niche, every piece is thoughtfully curated with attention to quality, craftsmanship, and detail. We strive to ensure that your experience with us is smooth and enjoyable. However, if you require assistance with a return, exchange, cancellation, or refund, please review the policy below carefully.

These terms apply to all purchases made through our website, Instagram, WhatsApp, customer support channels, or any other official Belle Niche platform.

 

1. General Policy

By placing an order with Belle Niche, you acknowledge and agree to the terms outlined in this Refund, Return & Exchange Policy.

All return, exchange, refund, and cancellation requests are subject to approval by Belle Niche and must comply with the conditions mentioned below.

 

2. Exchange Policy

We offer exchanges only under specific conditions mentioned below.

Exchange Eligibility

Products will be eligible for exchange only if:

  • The request is raised within 48 hours of delivery

  • The product is unused, unworn, unwashed, and in original condition

  • Original tags, labels, packaging, and invoice are intact

  • The item has no stains, perfume, makeup marks, damage, or alterations

Size Exchange

Size exchanges are subject to:

  • Product availability

  • Confirmation from our support team

If the requested size is unavailable, store credit may be issued at the sole discretion of Belle Niche.

Non-Exchangeable Products

The following items are not eligible for exchange:

  • Products purchased during sale or promotional offers

  • Discounted items

  • Products purchased using coupon codes or store credits

  • Customized or altered pieces

  • Made-to-order products

  • Accessories or complimentary/free items

  • Products exchanged once previously

Any product exchanged once shall be treated as a final sale and will not qualify for further exchange.

 

3. Return Policy

We only accept returns for:

  • Incorrect product received

  • Damaged product received

  • Manufacturing defect

Returns for reasons such as dislike of color, fabric feel, fitting preference, or change of mind may not be accepted.

Conditions for Return Approval

To qualify for a return:

  • The request must be raised within 48 hours of delivery

  • An unboxing video may be required for damaged or incorrect item claims

  • The product must be unused and in original condition

  • Original packaging, tags, invoice, dust bags, and freebies (if any) must be returned

Products returned without original packaging or in used condition may be rejected and shipped back to the customer.

 

4. Refund Policy

Refunds are processed only after the returned item has been received, inspected, and approved by Belle Niche.

Approved refunds will be processed:

  • To the original payment method, or

  • As store credit, where applicable

Refund timelines may vary depending on payment providers and banks, but generally take 5–7 working days after approval.

Store Credit

In certain cases, Belle Niche may issue store credit instead of monetary refunds.

Store credit:

  • Will remain valid for 12 months from the date of issue

  • Cannot be transferred or redeemed for cash

Non-Refundable Orders

Refunds will not be applicable for:

  • Sale or discounted purchases

  • Orders placed using promotional codes

  • Customized or made-to-order products

  • Gift cards or store credit purchases

  • Products damaged after delivery due to misuse or improper handling

  • Bulk orders containing more than 5 products

 

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Clear product images

  • Unboxing video

  • Description of the issue

Claims raised without supporting proof may not be accepted.

Belle Niche reserves the right to inspect and determine whether the product qualifies for replacement, exchange, repair, store credit, or refund.

 

6. Cancellation Policy

Orders may only be cancelled before they are processed or shipped.

Cancellation Window

Cancellation requests placed within 24 hours of order placement may be accepted at our discretion.

Once an order has been processed, packed, or shipped, cancellation requests cannot be accepted.

Belle Niche reserves the sole right to determine whether an order has been processed.

Cancellation Refund Timeline

If a cancellation is approved, refunds will be initiated within 5–7 working days to the original payment method.

No cash refunds will be provided under any circumstances.

 

7. Reverse Pickup & Self Shipping

Reverse pickup services are subject to availability based on your location.

If reverse pickup is unavailable in your area, you may be required to self-ship the product to the address provided by our support team.

Customers are advised to use reliable courier services with tracking facilities.

Belle Niche is not responsible for products lost or damaged during return transit.

 

8. Refusal of Returns

Belle Niche reserves the right to refuse returns or exchanges if:

  • The request exceeds the allowed timeline

  • The product appears worn, washed, altered, or damaged

  • Tags or original packaging are missing

  • The item falls under non-returnable categories

  • The claim appears fraudulent or abusive

 

9. Contact Us

For cancellation, return, exchange, or refund requests, please contact us at:

Email: [INSERT SUPPORT EMAIL]
Phone/WhatsApp: [INSERT CONTACT NUMBER]
Business Address: [INSERT REGISTERED BUSINESS ADDRESS]

Website: Belle Niche

Please include your order number and relevant details while contacting us for faster assistance.